Do we really need more screens?

http://www.gizmodo.com.au/2013/11/in-the-future-malls-will-be-halls-full-of-screens/

Personally I don’t think that will work. I hate ATMs generally because of the line and the lack of service. I think the shop of the future is where stores have apps you install on your phone (or watches. These are going to be the next big thing. The glasses suck) and you walk in to see the displays (very little stock on hand to get people rushing to the store), talk to the sales staff and you scan the barcode with your phone to order it.

The shopper gets two times the feeling of excitement the first trying out the product they buy, and the excitement of receiving it in the mail. Postal services need to improve their delivery times though.

There is something to be said for great customer service and it only comes through true human interaction.

 

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